Cookie Policy
Last updated: 22 May 2025
1. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website or use an online platform. They are widely used to make platforms work efficiently, to remember your preferences, and to provide information to the owners of the platform.
Cookies do not typically contain any information that personally identifies you, but personal data that we store about you may be linked to the information stored in and obtained from cookies. For more information on how we handle personal data, please see our Privacy Policy.
Similar technologies such as web beacons, pixels, and local storage also operate in a comparable way to cookies. References to "cookies" in this policy include these similar technologies where applicable.
2. How We Use Cookies
Aesori uses cookies for the following purposes:
- Authentication and security: To keep you securely logged in to your account and protect against fraudulent use.
- Session management: To remember your session state as you navigate through the platform.
- Preferences: To remember settings and preferences you have selected so you do not need to re-enter them on each visit.
- Performance and analytics: To understand how users interact with our platform so we can improve it.
- Payment processing: To facilitate secure payment flows through our payment provider, Stripe.
3. Types of Cookies We Use
We categorise the cookies we use as follows:
These cookies are essential for the platform to function and cannot be switched off. They are usually only set in response to actions made by you such as logging in or setting preferences. You can set your browser to block or alert you about these cookies, but some parts of the platform will not then work.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| sb-access-token | Supabase / Aesori | Stores your authentication access token to keep you logged in securely | Session |
| sb-refresh-token | Supabase / Aesori | Stores your authentication refresh token to renew your session automatically | 1 year |
| sb-auth-token | Supabase / Aesori | Maintains your authenticated session state across page navigations | Session |
These cookies enable the platform to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our platform.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| aesori-theme | Aesori | Remembers your display preference (e.g. dark/light mode if applicable) | 1 year |
| aesori-clinic-pref | Aesori | Stores your last-selected clinic context to restore your session quickly | Session |
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our platform. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our platform.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Google Analytics (if used) | Registers a unique ID used to generate statistical data on how you use the platform | 2 years |
| _ga_* | Google Analytics (if used) | Used by Google Analytics to persist session state | 2 years |
4. Cookies Set by Third Parties
Some features of our platform use services provided by trusted third parties. These third parties may set their own cookies. We have no direct control over the cookies set by third parties, but we work to ensure they are only used for appropriate purposes.
| Third Party | Purpose | More Information |
|---|---|---|
| Stripe | Secure payment processing. Stripe sets cookies to prevent fraud and to maintain the state of your payment session. | stripe.com/privacy |
| Supabase | Authentication and data infrastructure. Supabase sets session-management cookies required for secure login. | supabase.com/privacy |
5. Your Cookie Choices and How to Control Cookies
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences in the following ways:
Browser settings
Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The following links provide information on how to manage cookies in common browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Microsoft Edge: Settings > Cookies and site permissions
- Apple Safari: Preferences > Privacy > Manage Website Data
Please note that blocking strictly necessary cookies will affect your ability to log in and use the platform. We recommend only blocking analytics and marketing cookies if you wish to limit tracking.
Opt-out tools
You can opt out of interest-based advertising and analytics cookies using industry opt-out tools:
- Your Online Choices (EU): youronlinechoices.eu
- Network Advertising Initiative: optout.networkadvertising.org
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
6. Consent
In accordance with PECR and UK GDPR, we will seek your consent before placing any non-essential cookies on your device. Strictly necessary cookies do not require consent as they are essential for the platform to operate.
Where we rely on consent to place cookies, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew it.
You can withdraw or update your cookie preferences at any time by adjusting your browser settings as described in Part 5, or by contacting us using the details in Part 8.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business. We will update the "Last updated" date at the top of this page whenever changes are made.
Where changes are material — for example, if we start using new types of cookies that require your consent — we will notify you via the platform or by email before those cookies are placed.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Aesori
United Kingdom
Email: support@aesori.co.uk
You also have the right to lodge a complaint about our use of cookies with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.